We are committed to excellent customer service. In order to deliver this service, we operate a corporate contact centre for telephone enquiries, 16 one stop centres for face to face enquiries, a welfare rights unit, and a central interpreting and translation unit.
The corporate contact centre handles telephone enquiries relating to a number of council services, including:
- Housing repairs and general housing issues
- Choice based lettings
- Homelessness advice and prevention
- Social services referrals and general advice
- Disabled persons' car parking permits and bus passes
- Anti-social behaviour
- Electoral services
- Compliments and complaints about the council
- Council tax
- Benefits
- Refuse collection - green and black bins, fly tipping and bulky household waste collections;
- Highways and street lighting
- Graffiti and needle removal
- Pest control enquiries
- Grass cutting
- Registrars
- Education admissions
- General enquiries
Contact telephone numbers
|
Service |
Opening times |
Contact numbers |
|
Adult Social Care
|
Monday to Friday
8am to 6pm
|
0113 2224401
|
| Aire Valley Homes Leeds |
Monday to Friday
8am to 6pm |
0800 915 6660
|
| Anti-social behaviour |
Monday to Friday
8am to 6pm
|
0113 2224402 |
|
Benefits
|
Monday to Friday
8am to 6pm
|
0113 2224404
|
|
Blue badge (disabled persons' parking and concessionary travel permits)
|
Monday to Friday
8am to 6pm |
0113 2224444 |
| Children and young people's social care |
Monday to Friday
8am to 6pm |
0113 2224403 |
| Compliments and complaints |
Monday to Friday
8am to 6pm |
0113 2224405
|
| Council tax |
Monday to Friday
8am to 6pm
|
0113 2224404
|
| East North East Homes Leeds |
Monday to Friday
8am to 6pm |
0800 915 1600 |
| Education Services |
Monday to Friday
8am to 6pm |
0113 2224414 |
| Electoral services |
Monday to Friday
8am to 6pm |
0113 2224411 |
|
Environmental issues - refuse collection, recycling, bulky household waste collection, needle and graffiti removal, environmental health street lighting, pest control, and domestic noise.
|
Monday to Friday
8am to 6pm |
0113 2224406
|
| General enquiries |
Monday to Friday
8am to 6pm |
0113 2224444
|
|
Grass cutting
|
Monday to Friday
8am to 6pm |
0113 2224406 |
| Housing Options (formerly Homelessness advice and prevention) |
Monday to Friday
8am to 6pm |
0113 2224412 |
| Highways and Dog Wardens |
Monday to Friday
8am to 6pm |
0113 2224407 |
|
Leeds Homes
|
Monday to Friday
8am to 6pm |
0113 2224413 |
|
Minicom
|
Monday to Friday
8am to 5pm
|
0113 2224410
|
| Registrars |
Monday to Friday
8am to 6pm |
0113 2224408 |
| West North West Homes Leeds |
Monday to Friday
8am to 6pm |
0800 915 1113
|
To email your enquiry to us, simply use the link on this page.