Complaints and compliments
The taxi and private hire licensing section undertake regular customer satisfaction surveys as follows;
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Who
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Subject
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Private hire operators/ taxi associations/ Hackney carriage proprietors
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General overview of the section
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Private hire drivers
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Licence applications/ Licence renewals/ vehicle inspections
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Hackney carriage drivers
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Licence applications/ licence renewals/ vehicle inspections
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Public complaints
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Resolution of complaint
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The feedback from these surveys is vital to the success and development of the taxi and private hire licensing section. We will let you know what the outcomes are of these surveys and what we have done in response to them.
Results from previous surveys are available in the downloadable documents on the right hand side of this page.