Your council tax helps to pay for many of our city's vital services. We want to make our services the best we possibly can and provide you with excellent value for money.
We are committed to improving the quality of service delivery and have a customer services officer who continuously monitors the services we provide.
If you are pleased or unhappy with the service you have received, or have any other comments, please let us know. We are here to help and most problems can be sorted out very quickly. Click the link for information on how to contact us.
If you are still unhappy after you have told us about your problem, you can make a formal complaint
- in person
- over the phone
- in writing
- by email
- by using an online Complaints and Compliments form
If you are unhappy with another council department, please either use the online form or contact them directly - you can find contact details for over 500 council services in the A-Z in the top left corner of this page.